ECOS Pacific is a local IT and Operational Technology Partner service businesses. We manage and integrate everything that connects or controls your facility, from Wi-Fi and servers to the security systems and the building automation systems. We embrace professionalism, innovation, and simplicty to help our clients achieve seamless management of their equipment and processes.

We are seeking a detail-oriented Operations & Service Coordinator to serve as the central hub of our daily operations. In this role, you will bridge the gap between clients, technicians, and management. You will manage the flow of service requests, handle procurement, and ensure our back-office administration runs as smoothly as our technical installations.

If you are a highly organized multi-tasker who enjoys keeping projects on track and customers happy, we want to hear from you.

Key Responsibilities

Operations & Dispatching:

• Act as the primary liaison between clients and field staff; create and distribute daily work orders and dispatch technicians efficiently.
• Coordinate schedule estimates, inspections, and workflow activities to ensure projects are delivered on time.
• Monitor project progress and report any variances or delays to management.

Procurement & Inventory:

• Oversee the purchasing lifecycle: track orders, monitor lead times, and manage shipping/receiving.
• Maintain accurate inventory levels for project-related materials and peripherals.
• Lift, carry, and organize incoming inventory items (25–50 lbs) as needed.

Financial Administration:

• Perform data entry and reconciliation for billing, invoicing, and purchase orders.
• Utilize QuickBooks for expense tracking and invoicing (training available for the right candidate).
• Prepare procurement reports and dashboards for management review.

Office Administration:

• Process incoming communications (emails, calls, texts) regarding customer service and scheduling.
• Support new hire onboarding and general office logistics.
• Maintain up-to-date customer and project databases (CRM).

Qualifications

• Experience: 1+ years of combined experience in administration, procurement, or operations coordination.
• Education: Bachelor’s degree preferred, or equivalent professional experience.
• Tech Stack: Proficiency in MS Office (specifically Excel, Planner, Visio, Outlook) and comfort learning new software. Experience with Intuit QuickBooks is a strong plus.
• Soft Skills: Excellent communication skills, strong attention to detail, and the ability to prioritize in a fast-paced environment.

Benefits

• Health: Fully paid medical, dental, and vision insurance (partial coverage for dependents).
• Retirement: 401(k) fund contributions.
• Growth: Bi-annual reviews and annual pay increases.